AT HOME COMPUTER REPAIR SERVICES - 01254 947082

Our charges are based on the IT Support task you require us to look at.  Typically our flat charges start from £79 + VAT.

The choice is yours!  We charge a call out fee of £19 + VAT on top of our hourly rate for homes and businesses located outside a 3 mile radius of BB12 7NG.  If you are within this radius there will be no call out fee.  If you visit us, there will be no call out fee at all, regardless of your location.

Our Head Office Address is

Ribble Business Centre,
Shuttleworth Mead,
Padiham, Burnley,
Lancashire. BB12 7NG

Yes, not only are we covered for £1,000,000 public liability claims, we are also covered up to £100,000 for your products, whether this is an issue caused in your home, at our office or during transit.

Yes, our team hold Advanced DBS checks, this is mainly in place because we work in schools, colleges and care homes.

I am afraid that the visit charge will still apply if you miss your appointment, this is mainly because our slots are high in demand, and a missed appointment could have been utilised by another customer in desperate need of our services.

Our engineers will respect your home and pets.  We have trained our team with what to look out for with unhappy dogs, and we kindly ask that homeowners place their dogs in a separate room if they could be dangerous to our support technicians.

We will always ask you if you would like us to remove our shoes, this doesn’t mean we have a preference, but some homeowners actually prefer we leave our shoes on.  For environmental and cost reasons, we do not carry shoe covers but we will gladfully remove our shoes before entering your home.

If you have any constructive criticism which you could share with us upon completion of the work regarding how our engineer was with you during his/her time in your home, we would kindly welcome some feedback as this would help us improve the service.

We accept payment by Credit Card, Debit Card and American Express.  I am afraid due to branches no longer being around anymore for banks, we can no longer accept cash or cheques due to the difficulty in getting them to the bank.  If cash or cheque is your only option, we charge a £15 fee to handle a cheque.